Shipping and Returns

Products

The Derby brand is a Kuwaiti owned, designed and produced brand that exceeds the highest levels of production quality. Our production facilities operate to an international standard achieving the ISO 9001 quality standard.

Delivery

Currently, delivery is available on Saturday to Friday  between 12:00PM to 4:00PM. We deliver anywhere in Kuwait. There is additional delivery charge of One and half kuwaiti dinars (1.500KWD) for orders below Twenty Five kuwaiti dinars (25.000KWD) and orders above Twenty Five kuwaiti dinars (25.000KWD) will be delivered for FREE. Please make sure someone is at home to receive your order. Please leave a note for special request in the billing section.

International Shipping/Delivery

We are currently shipping via Aramex Courier to GCC Countries, Canada, Germany, United States (US) and United Kingdom (UK). Shipping rates is dependent on location, weight or volume of items purchased. Shipping Cost will show in the Checkout Counter.

Returns/Exchange

We understand that things come up and you may decide to return/exchange your order.For Local orders in Kuwait, returns/exchange must be done in one of our shop. You can go to our stores and make refund/exchange your purchase with the goods and invoice. Orders payed by cash will be refunded as cash or voucher while orders payed by card will take three(3) bank working days to process your refund. We appreciate your understanding.

 

For international return/exchage, we will accept returns with the following conditions;

-is in new condition

-hasn’t been washed, worn or altered

-is accompanied by the original invoice

-is returned according to schedule;

– Full Price and Sale Items within 30 Days

Allow up to 3 weeks to process your return/exchange.

Pay the the return shipping cost by yourself. – The Package should be taken to your courier and mailed to the following address;

Aswaq Trading Company Building

Plot 1 1606, Hamad Rashed Al Alban St., 

Al Rai, Kuwait

Tel: (+965) 24744448 – 24759625/35